Enquiry Resolution Services

RCK Partners are a firm of Chartered Tax Advisers specialising in tax incentives. Our Enquiry Resolution Services (ERS) leverage the expertise of our Tax Dispute and R&D sector specialists to support accountants or companies facing an R&D HMRC enquiry.

Enquiries are handled by our Compliance team, comprising lawyers, tax advisers, accountants, and former HMRC inspectors with a combined 60 years of HMRC experience.

Our R&D Consultants are specialists, not generalists, educated up to PhD level in various disciplines. We hire directly from industry so our consultants have both an educational and vocational understanding of the topics in which they prepare claims for and can understand the technical nuances of each R&D project.

We support companies that have submitted their own claims or used other providers who have been unable to help when an enquiry arises. Our specialists offer advice and assistance at any enquiry stage, minimising the time needed and stress. We can also support accountants with their clients.

R&D Enquiries can be complex, and we can provide expert professional advice to resolve your enquiry.

Need help with an enquiry?
Contact us today and we’ll review you enquiry and help you with the result.
Proven track record of results
Team comprised of ex-HMRC officers, compliance specialists, accountants and lawyers.

ERS Services

Enquiry Support
  • Full Enquiry Defence
  • Enquiry Responses
  • Enquiry response support
Specific Services
  • Alternative Dispute Resolution (ADR)
  • SOLS Application
  • Tribunal/litigation support
Ad-hoc advice
  • Penalty mitigation
  • Interest mitigation
  • Time To Pay arrangements  
Voluntary Disclosures
  • Enquiry readiness
  • Tax expert witness

ERS Services

Full Enquiry
Defence
RCK leads the Enquiry on your behalf, to ensure an efficient and successful resolution of your R&D Compliance Check.
Enquiry responses and support for Accountants
RCK provides accountants with expert guidance to navigate HMRC’s R&D compliance checks, offering strategic advice and response planning for a favourable outcome.
Alternative Dispute Resolution (ADR)
ADR is a formal mediation between your Company and HMRC. RCK provides expert tax and technical guidance to both prepare you in advance and support you on the day.
SOLS Application and submission
If HMRC rejects an R&D claim, an appeal can be made to HMRC’s SOLS team. RCK’s comprehensive appeal covers both technical aspects of the claim and HMRC’s handling of the enquiry.
Voluntary Disclosures
For R&D claims past the amendment window, HMRC now offers a disclosure facility. RCK reviews your claim, advises on the best approach, and handles the disclosure for you.
Tribunal / Litigation support
If an HMRC dispute escalates to Tribunal, RCK provides expert support, guiding you through the complexities of tax litigation to defend your R&D claim.
Tax Expert Witness
In complex tax disputes, a tax expert witness can be crucial. RCK provides specialist witnesses to strengthen your case and clarify the nuances of your R&D claim.
Penalty and Interest Mitigation
If Companies are being charged interest and/or penalties on their R&D claims, RCK provides expert guidance to reduce and mitigate.
Time to Pay Arrangements
RCK can support in negotiating Time to Pay Arrangements with HMRC for Companies facing financial strain due to outstanding tax liabilities.
Enquiry Readiness Review
RCK’s Enquiry Readiness Review helps businesses prepare for HMRC scrutiny, identifying risks and strengthening claims for a smoother resolution.

FAQs

How long does the process last?

There is no set timeline for the resolution of an HMRC enquiry; it will continue until all reasonable concerns of the Inspector have been addressed. As a result of this, RCK Partners’ enquiry defence fee structure is primarily contingent upon the enquiry being successfully concluded. However, typically we see claims resolved within 6-9 months.

What should I do: I’ve received an enquiry letter from HMRC regarding an R&D claim?

At the earliest opportunity, you should reach out to your R&D services provider, or independent experts, in order to ensure you understand all information that HMRC has requested and to discuss the potential risks at each stage. Timely responses, presenting the technical elements of the claim within the boundaries of the R&D guidelines, are essential for the successful resolution of any enquiry.

What are the steps in the process?

- Examination of claim documents and existing enquiry correspondence
- Scoping call and risk analysis
- Managing all correspondence with HMRC across multiple letter exchanges and potential calls with the Inspector
- Claim resolution and penalty mitigation.

What are the possible outcomes of an enquiry?

The best-case scenario will result in the case officer accepting that the projects detailed in your claim are eligible under the R&D guidelines, resulting in the total amount of qualifying expenditure that was submitted being approved. In the worst case, the projects will be deemed to not be eligible, even after appeal. In those cases, none of the qualifying expenditure will be approved and the Inspector will be required to consider penalties for careless or inaccurate submission of tax returns.

Our experience varies on a case by case basis, and the result is dependent on the underlying quality of work put forward. Where clients have submitted a claim to HMRC in good faith, even if the Inspector concludes against allowing the claim, our experience is that we can work with HMRC to agree a way forward that does not result in the payment of penalties, provided that the claimant commits to understanding and abiding by HMRC guidance going forward.

Who is responsible for Enquiry Support Services at RCK Partners?

Eli Gottlieb is RCK Partners’ Head of Risk and Compliance who oversees all Claim Resolutions with the support of the in-house Compliance Team.

Is a letter from the Fraud Investigation Service an enquiry?

A distinct process, Fraud Investigation Service (FIS) letters are similar to enquiry letters, although they tend to be more focused on the financial costs incurred in comparison to R&D Enquiries. RCK Partners’ Claim Resolution Service is open to assist with both R&D Enquiries, and FIS letters.

Are you able to assist with Capital Allowances enquiries?

Absolutely, RCK Partners’ dedicated Capital Allowances team work closely with the Compliance team on all Capital Allowances enquiry responses.

How does RCK handle Capital Allowances enquiries?

When faced with an enquiry, our experienced Capital Allowances team guides you through the process, ensuring timely responses and adherence to Capital Allowance Tax relief guidelines. Our fee structure is contingent upon successfully resolving the enquiry, providing you with peace of mind. We examine claim documents, conduct scoping calls, and manage correspondence with HMRC, aiming for the best outcome. Whether it’s gaining approval for qualifying expenditure or addressing specific concerns, we’ll support you in navigating these complexities with confidence.

The letter I received mentions penalties, how will this affect me?

Inspectors are obliged to consider applying penalties in any situation in which the claim value is reduced over the course of the enquiry. Penalties can be up to 30% of the tax due in cases where the submission is deemed to be careless, between 20% and 70% for submission of deliberately incorrect information, and between 30% and 100% where the claim is deemed to have been deliberately incorrect and concealed.

Penalties can be reduced or mitigated entirely depending on multiple factors, including open and timely responses to HMRC and assisting in calculating any changes in tax due. RCK Partners will advise on all stages of enquiry response with a view to reducing the risk of incurring penalties, where it is reasonable and possible to do so.

Enquiry Case Studies

Software

RCK resolved 2 years of enquiries and 3 historical claims.

A large software company had 5 years of claims under enquiry. RCK resolved two years of ongoing enquiries and three historic claims, resulting in a qualifying expenditure that satisfied both HMRC and the company. An early cash payment was secured before the enquiry concluded, and a methodology was established for ongoing claims.

Construction & Energy

70% of claim value saved by RCK

A construction and energy efficiency company were initially told by HMRC that no R&D was present across the claim. The largest project was successfully retained in its entirety (c. 70% of claim value) and we were able to successfully negotiate removal of other costs without penalty.

Software

RCK resolved 2 years of enquiries and 3 historical claims.


A large software company had 5 years of claims under enquiry. RCK resolved two years of ongoing enquiries and three historic claims, resulting in a qualifying expenditure that satisfied both HMRC and the company. An early cash payment was secured before the enquiry concluded, and a methodology was established for ongoing claims.

Construction & Energy

70% of claim value saved by RCK


A construction and energy efficiency company were initially told by HMRC that no R&D was present across the claim. The largest project was successfully retained in its entirety (c. 70% of claim value) and we were able to successfully negotiate removal of other costs without penalty.

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We would be happy to help you, please get in touch with any queries by using our contact form. We’ll get back to you within 24 hours.

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